Servicenow: ITSM Online Training
With Cloudupskills Certification & Placement Assistance
Master the complete ServiceNow ITSM ecosystem including Incident Management, Change Management, CMDB, Service Catalog, Automation, Reporting, Integrations, Service Portal, HRSD, and real-world enterprise workflows. This training is designed to help learners become job-ready ServiceNow professionals with practical implementation skills.
60
Days
Total Duration
45
Hrs
Total Hours
9K
+
Learners
- 100% Placement Assistance
- Mock Interviews + Resume Buliding
- Tablet Learning Facility
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Technologies covred in this course
91%
Students Placed
23 LPA
AVERAGE PACKAGE
70%
AVG SALARY HIKE
75 LPA
HIGHEST PACKAGE
Servicenow curriculum to help you master
IT Service Management & Portal Development
A comprehensive industry-oriented training programme covering every skills you need to know before getting a job as Servicenow IT Management & Portal Developer.
ServiceNow ITSM & ITIL Fundamentals
- ITSM Basics & ITIL Framework
- IT Service Lifecycle Concepts
- Incident, Problem & Change Management
- ServiceNow Platform Overview
ServiceNow Platform Fundamentals
- ServiceNow UI Navigation
- Tables, Forms & Lists
- Data Dictionary & Data Model
- Users, Roles & Groups Management
Incident Management in ServiceNow
- Incident Lifecycle Management
- Priority Matrix & SLA Handling
- Major Incident Management
- Notification & Escalation Setup
Problem Management
- Root Cause Analysis (RCA)
- Known Error Database (KEDB)
- Problem Task Management
- Incident-to-Problem Linking
Change Management
- Standard, Normal & Emergency Change
- CAB Approval Process
- Change Calendar & Scheduling
- Risk & Impact Analysis
Knowledge Management
- Knowledge Base Creation
- Article Publishing & Versioning
- Knowledge Workflow Management
- User Feedback & Ratings
Service Portal Development
- Service Portal Architecture
- Widgets, Pages & Themes
- AngularJS in Service Portal
- Portal Branding & Customization
ServiceNow Security & ACLs
- Access Control Lists (ACLs)
- Role-Based Access Management
- Table & Field-Level Security
- Data Protection & Governance
HRSD (HR Service Delivery)
- HR Case Management
- Employee Service Center (ESC)
- Employee Onboarding & Offboarding
- HR Workflow Automation
Project 01
IT Helpdesk Automation System
- Incident & Ticket Management
- SLA & Escalation Automation
- Change Approval Workflow
- CMDB & Asset Tracking
Build a real-world enterprise IT support system where users can raise incidents, track requests, and automate issue resolution workflows. Learn how large organizations manage IT operations using ServiceNow ITSM.
Project 02
Employee Self-Service Portal
- Custom Service Portal Design
- Service Catalog Implementation
- Request & Approval Automation
- Widget & UI Customization
Develop a responsive employee self-service portal where users can request IT services, software access, and approvals. Gain hands-on experience with Service Portal, widgets, and real-time request fulfillment.
Project 03
HR Employee Lifecycle (HRSD)
- Employee Onboarding & Offboarding
- HR Case Management
- Employee Service Center (ESC)
- Workflow & Notification Automation
Create an enterprise HR automation platform to manage employee onboarding, HR requests, approvals, and lifecycle events. Learn how organizations streamline HR operations through ServiceNow HRSD.
THE
Foundation
of Our Every Success Story at cloudupskills
Your journey from learning to landing as a Servicenow expert, we guide you at every step.
Get a tablet bundled with your course (on eligible plans) making it easier to learn anytime, anywhere.
Get all the course related study materials and documents delivered directly to your address.
A step-by-step roadmap, designed by industry experts, that cuts the noise and keeps you focused.
Learn from industry experts in real-time live classes, practice with guided assignments, and build projects that showcase real skills.
Get personalized guidance from expert instructors/mentors who’ve already cracked the path you’re aiming for.
From resume building to mock interviews/questions, we stay with you until you land your dream role
Roadmap To Servicenow Expert
Complete Career Path with Real-Time Projects & Placement Support
- Real Time Projects
- Career Guidance & Placement
- Placement Support
- Industry-Ready Skills
Our Students Sucess Stories
Students who got hired by top MNCs with more than 70% hikes!
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- Industry-Ready Curriculum
- Live Training by Expert Instructors
- Access to E-Learning & Recorded Sessions
- 1:1 Mentorship + Mock Interviews
- Study Materials Delivered to Your Home
- Resume Building Support
- Weekly Assessment Tests
- Tablet-Based Learning Facility
- 100% Placement Assistance
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